Client story

Integrated facilities management for a medical technology company

JLL achieved savings through operational excellence for cafeteria and hygiene services.


197K sq. ft. 

Key achievements of our journey with our client
Operational Excellence​
  • Critical equipment lifecycle assessment done at the facilities supported client team for relocation and office setup at Kolkata
Tech Enabled Delivery​
  • Introduced Integrated Facilities Management On Demand (IFM OD) for technical services and achieved 11% savings​

  • Implemented SmartSense for improved engineering processes.

  • Helpdesk and asset management tool to be implemented​

  • Launch of Entrepreneurial Operating System (EOS) safety app​
Business Assurance
  • Conducted Chief Marketing Officer (CMO) compliance audit​

  • 94% critical compliance score in Q3 2020​

  • Performed risk audit across client facilities ​

  • Hygiene and safety audit at corporate office​

  • Infrastructure audit done at warehouse ​

  • Environment, Health and Safety (EHS) audit completed at warehouse​
Employee Wellness
  • Indoor Air Quality testing done at the facilities as an employee ​health and safety initiative​

  • Introduced Eco Mist aerators as a water-saving initiative ​towards sustainability​
  • Manpower rationalisation collaborative savings on account of Covid-19 due to headcount reduction

  • Self-delivery — 11% Savings through MES (IFMOD) and 12% on annual maintenance contract

  • Operational excellence — savings achieved through operational excellence for cafeteria and hygiene services

  • Supply chain — Through change of supplies partner and investment towards washroom dispensers